More Than 50 D.C. Residents to Receive Refunds in Getaround Case

December 1, 2025

The D.C. Attorney General's office announced a settlement requiring car-sharing company Getaround to pay $75,000 and provide refunds to over 50 D.C. residents after finding the company misled customers about insurance coverage and imposed unexpected damage fees. The settlement resolves violations of D.C. consumer protection laws and breaches of a previous 2021 agreement that had already required Getaround to pay $950,000 for issues including uncollected sales taxes and security problems that facilitated vehicle thefts. Although Getaround has ceased North American operations, the company must notify the District 90 days before resuming any business and implement significant reforms to its practices.

Who is affected

More than 50 D.C. residents who were misled about insurance coverage, charged significant damage fees, or had insurance claims improperly denied
Individual car owners who listed their vehicles on Getaround's platform
Vehicle owners whose cars were stolen or damaged (over 50 vehicles according to Metropolitan D.C. Police)
Getaround (the car-sharing company)
D.C. consumers who used the platform

What action is being taken

Getaround is paying $75,000 in penalties and refunds
The Office of the Attorney General is providing refunds to more than 50 District consumers
Any remaining funds after refunds are being paid to the District as penalties

Why it matters

This settlement protects consumers from deceptive business practices and holds companies accountable for violating consumer protection laws. It demonstrates that repeat violations will result in enforcement action, ensuring businesses cannot profit through misrepresentation. The case is significant because it addresses a pattern of misconduct, as Getaround violated a previous 2021 settlement agreement, and it establishes safeguards requiring advance notification and policy review if the company attempts to resume operations in D.C.

What's next

Getaround must notify the Office of the Attorney General at least 90 days before restarting any business in Washington
The company must submit its complaint resolution policy for review before resuming operations
Getaround is required to follow all District consumer protection laws, accurately disclose insurance coverage terms, and stop making misrepresentations about platform security features

Read full article from source: The Washington Informer